Write to help@theranon.com and a person reads it. Say what happened and what you expected instead — that is usually enough to find it.
Include your device and iOS version. If it happens every time rather than once, say so; reproducible problems get fixed fastest.
Write to help@theranon.com and we will delete everything associated with you, then confirm when it is done.
Theranon is not a medical provider and does not offer diagnosis or treatment. In an emergency, call 911. For mental-health crisis support in the US, call or text 988.